Privacy Policy

1. Introduction and Commitment to Privacy

Welcome to jili98, the premier online gaming and sports betting platform serving Filipino players nationwide. This Privacy Policy outlines how we collect, use, store, protect, and share your personal information when you access our services through jili98.cam or any of our mobile applications. Your privacy is fundamental to us, and we are committed to maintaining the highest standards of data protection in accordance with Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By creating an account with jili98, accessing our platform, or using any of our casino games, sports betting services, bingo rooms, slot games, or fishing games including God Fish Slicing and Ocean Lord, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We recognize that Filipino players entrust us with sensitive personal and financial information, and we take this responsibility seriously through robust security measures, transparent data handling practices, and clear communication about your privacy rights.

This policy applies to all users accessing jili98 services from the Philippines, whether through desktop browsers, mobile web, or dedicated applications. We serve players from Manila, Quezon City, Cebu, Davao, Makati, and across all regions of the Philippines, and we tailor our data practices to meet both international privacy standards and local regulatory requirements. If you have questions or concerns about how we handle your data, our dedicated privacy team is available 24/7 to assist you.

2. Information We Collect

To provide you with a secure, personalized, and legally compliant gaming experience, jili98 collects various types of information. Understanding what we collect and why helps you make informed decisions about using our services.

Personal Identification Information

When you register for a jili98 account, we collect essential identification details including your full name, date of birth, residential address in the Philippines, email address, and mobile phone number. We require a valid Philippine mobile number to enable two-factor authentication and account recovery. For age verification and regulatory compliance with Philippine gaming laws, we verify that all players are at least 21 years old before allowing real-money gaming activities.

Financial and Payment Information

To process deposits and withdrawals, we collect payment method details including GCash account information, PayMaya wallet numbers, bank account details for transfers through BPI, BDO, Metrobank, UnionBank, and other Philippine banks, and e-wallet credentials. We do not store complete credit or debit card numbers on our servers; instead, we use tokenized payment processing through certified payment service providers. Transaction histories, deposit amounts, withdrawal requests, and bonus redemptions are recorded for account management, tax reporting, and fraud prevention purposes.

Gaming Activity and Behavioral Data

We automatically collect information about your gaming activities on our platform, including games played such as slots, live casino tables, bingo sessions, sports bets, and fishing games, wagering patterns and session durations, bet amounts and game outcomes, bonus usage and loyalty program participation, and favorite games and betting preferences. This data helps us personalize your experience, recommend games you might enjoy, detect problem gambling behaviors, and improve our gaming offerings based on player preferences across the Filipino market.

Technical and Device Information

When you access jili98, we automatically collect technical information including your IP address and geolocation data to confirm you are accessing our services from within the Philippines, device type and operating system, browser type and version, screen resolution and device identifiers, referring website or application, and pages visited and features used on our platform. We use cookies, web beacons, and similar tracking technologies to maintain your login session, remember your preferences, analyze site performance, and prevent fraudulent access attempts.

Communications and Support Interactions

When you contact our customer support team via live chat, email, or phone, we retain records of your communications, including the nature of your inquiry, support tickets and resolution details, feedback and complaints, and any documents or screenshots you provide. This information helps us improve service quality, train support staff, and maintain a comprehensive record of account-related matters that may be relevant for dispute resolution or regulatory inquiries.

3. How We Use Your Information

jili98 uses the information we collect for multiple legitimate business purposes, all designed to enhance your gaming experience while maintaining security, legal compliance, and operational efficiency.

Account Management and Service Delivery

Your personal information enables us to create and maintain your gaming account, verify your identity and age before enabling real-money play, process your deposits and withdrawals through GCash, PayMaya, and Philippine banks, grant access to our full suite of casino games, sports betting markets, and gaming products, apply bonuses and promotional offers you are eligible for, and provide technical support and customer service in English and Tagalog. We use your mobile number and email to send important account notifications, security alerts, password reset links, and transaction confirmations.

Regulatory Compliance and Fraud Prevention

As a licensed gaming operator serving the Philippine market, we are required to implement robust know-your-customer (KYC) and anti-money laundering (AML) procedures. We use your information to verify your identity against official documents, monitor transactions for suspicious patterns that may indicate money laundering or fraud, comply with reporting obligations to regulatory authorities including PAGCOR where applicable, maintain transaction records as required by Philippine law, and prevent underage gambling by confirming all players are 21 years or older. These measures protect both you and our platform from criminal activity and ensure we operate within the bounds of Philippine gaming regulations.

Personalization and Marketing

We analyze your gaming preferences and behavior to recommend games you might enjoy, customize bonus offers and promotions based on your play style, send promotional communications about new games, special tournaments, and exclusive offers for Filipino players, and tailor our platform content to match regional preferences. You can opt out of marketing communications at any time through your account settings or by contacting our support team, though you will continue to receive essential account and transactional notifications.

Platform Improvement and Analytics

Aggregated and anonymized user data helps us understand how Filipino players interact with our platform, identify popular games and features that resonate with our market, optimize website performance and mobile app functionality, develop new gaming products and features based on player demand, and troubleshoot technical issues to ensure smooth gameplay. This analytical work never involves selling your personal data to third parties or using it for purposes unrelated to improving your jili98 experience.

4. Data Sharing and Third-Party Disclosure

jili98 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share limited information with trusted service providers and partners who assist us in operating our platform and serving Filipino players effectively.

Payment Processors and Financial Institutions

To facilitate deposits and withdrawals, we share necessary transaction information with GCash, PayMaya, Philippine banks (BPI, BDO, Metrobank, UnionBank, etc.), and certified payment gateway providers. These partners process your financial transactions securely and are contractually bound to protect your data according to industry standards and Philippine banking regulations.

Gaming Software Providers

Some of our casino games, live dealer tables, and sports betting platforms are provided by third-party software vendors. These providers may receive limited gameplay data necessary for game operation and fairness verification, but they do not have access to your full personal or financial information.

Regulatory Authorities and Law Enforcement

We may disclose your information to regulatory bodies, law enforcement agencies, or government authorities when required by Philippine law, when necessary to comply with a valid legal process such as a court order or subpoena, to investigate potential fraud or illegal activity, or to protect the rights, property, or safety of jili98, our players, or others. Such disclosures are made only to the extent legally required and with appropriate documentation.

Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership and provide you with choices regarding your data at that time.

5. Data Security Measures

Protecting your personal and financial information is paramount at jili98. We employ industry-leading security technologies and practices to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

Encryption and Secure Transmission

All data transmitted between your device and our servers is encrypted using SSL/TLS protocols with 256-bit encryption, the same technology used by Philippine banks for online banking. Your login credentials are hashed using advanced cryptographic algorithms, and we never store passwords in plain text. Payment information is tokenized and processed through PCI DSS-compliant payment gateways, ensuring that sensitive financial data is never exposed.

Access Controls and Monitoring

Access to player data is restricted to authorized jili98 personnel who require it to perform their job functions. We implement role-based access controls, multi-factor authentication for employee accounts, and comprehensive activity logging. Our security team conducts regular audits and monitors systems 24/7 for suspicious activity, unauthorized access attempts, or potential security breaches.

Infrastructure and Network Security

Our platform infrastructure includes firewalls, intrusion detection systems, and DDoS protection to defend against cyber attacks. Data is stored on secure servers in facilities with physical security measures including biometric access controls and continuous surveillance. We maintain regular security updates and patches for all systems and conduct periodic penetration testing and vulnerability assessments by independent security firms.

Your Role in Security

While we implement robust security measures, your account security also depends on your actions. We strongly recommend using a unique, strong password for your jili98 account, enabling two-factor authentication through your Philippine mobile number, never sharing your login credentials with others, logging out after each gaming session, especially on shared devices, and being cautious of phishing attempts that impersonate jili98. If you suspect unauthorized access to your account, contact our security team immediately.

6. Your Privacy Rights and Choices

Under the Philippine Data Privacy Act, you have several rights regarding your personal information. jili98 respects these rights and provides mechanisms for you to exercise them.

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or outdated. You can review and update your account information at any time through your jili98 account dashboard. For more comprehensive access requests or questions about your data, contact our privacy team at [email protected].

Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this data within 30 days of your verified request, subject to verification of your identity and any legal obligations that may limit data portability.

Marketing Opt-Out

You can opt out of promotional emails, SMS messages, and push notifications at any time by adjusting your communication preferences in your account settings, clicking the unsubscribe link in marketing emails, or contacting our customer support team. Please note that you will continue to receive essential transactional and account-related communications even after opting out of marketing messages.

Account Closure and Data Deletion

You may request permanent closure of your jili98 account at any time. Upon account closure, we will deactivate your access and delete or anonymize your personal information, except for data we are legally required to retain for regulatory compliance, tax reporting, dispute resolution, or fraud prevention purposes. Philippine gaming regulations and financial laws require us to maintain certain records for specified periods, typically five to seven years.

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of the jili98 platform, and you may need to log in more frequently or experience reduced functionality.

7. Cookies and Tracking Technologies

jili98 uses cookies and similar tracking technologies to enhance your gaming experience, maintain security, and analyze platform performance. Cookies are small text files stored on your device that help us recognize you when you return to our site.

We use essential cookies that are necessary for platform functionality including maintaining your login session, remembering your language and currency preferences, enabling security features like two-factor authentication, and processing gaming transactions. Performance cookies help us analyze how Filipino players use our platform, identify popular games and features, troubleshoot technical issues, and optimize loading times and server performance.

Functional cookies remember your choices and preferences such as favorite games, display settings, and notification preferences to provide a personalized experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may impact your ability to use some jili98 features effectively.

8. Children's Privacy

jili98 is strictly intended for adults aged 21 years and older in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under 21 years of age. Our registration process includes age verification measures to prevent underage access to real-money gaming.

If we become aware that we have inadvertently collected information from someone under 21, we will immediately delete such information and terminate the associated account. Parents and guardians who believe their child may have provided information to jili98 should contact our privacy team immediately at [email protected] for prompt investigation and resolution.

9. Changes to This Privacy Policy

jili98 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you through email to your registered address, prominent notices on our website, or in-app notifications when you log in to your account.

We encourage Filipino players to review this Privacy Policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent revisions were made. Your continued use of jili98 services after policy updates constitutes your acceptance of the revised terms.

10. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how jili98 handles your personal information, our dedicated privacy team is available 24/7 to assist Filipino players. You can reach us through multiple channels:

• Email: [email protected] (responses within 24 hours)
• Live Chat: Available 24/7 through your jili98 account dashboard
• Privacy Requests: Submit formal data access, correction, or deletion requests through your account settings under "Privacy & Security"

For formal complaints or concerns about our data handling practices, you may also contact the National Privacy Commission of the Philippines through their website or hotline. jili98 is committed to working cooperatively with data protection authorities to resolve any privacy concerns in accordance with Philippine law.

Our Data Protection Officer oversees compliance with this Privacy Policy and Philippine data privacy regulations. For matters requiring executive review or formal legal correspondence, you may request direct contact with our DPO through our support channels.